FAQs


1. Shipping and Delivery

Q: How long does it take to receive my order?

  • A: Delivery times vary depending on your location and the shipping method you choose. For international orders from Japan, EMS typically takes 3–7 business days, while Airmail can take 7–14 business days. Economy shipping methods like SAL may take 2–4 weeks. Please refer to the checkout page for more specific estimates.

Q: Do you ship internationally?

  • A: Yes, I ship artwork and products internationally. Shipping rates and times vary by country and will be calculated at checkout.

Q: What shipping options do you offer?

  • A: I offer several shipping options, including EMS (Express Mail Service), Airmail, and SAL (Economy Air). Each option varies in terms of cost and delivery time, which you can choose during checkout.

Q: Will I receive tracking information for my order?

  • A: Yes, all orders include tracking. Once your order has shipped, you will receive a tracking number via email so you can monitor your package.

Q: How do you package artwork for shipping?

  • A: I take great care in packaging artwork to ensure it arrives safely. Prints are shipped flat or in protective tubes, while framed or delicate pieces are wrapped in bubble wrap and placed in sturdy boxes to prevent damage during transit.

2. Returns, Refunds, and Exchanges

Q: What is your return/refund policy?

  • A: I want you to be happy with your purchase! If you are not satisfied with your order, I accept returns or exchanges within 14 days of delivery. The item must be returned in its original condition. Please note that custom artwork and commissioned pieces are non-refundable.

Q: What should I do if my order arrives damaged?

  • A: If your order arrives damaged, please contact me within 7 days of receiving the package. I’ll ask for photos of the damage to assess the situation and will arrange a replacement or refund, depending on the circumstances.

Q: Can I exchange a product for a different item?

  • A: Yes, exchanges are available for certain products. Please contact me within 14 days of receiving your order to arrange an exchange, subject to product availability.

3. Artwork and Custom Orders

Q: Do you take commissions or custom orders?

  • A: Yes, I offer custom artwork and commissioned pieces. If you’re interested in a custom design, please contact me directly through my website to discuss the details, pricing, and timeline.

Q: What mediums do you work in?

  • A: I work primarily in textile art, surface pattern design, and various painting mediums. My collections often feature a combination of traditional and digital techniques inspired by my surroundings in Japan.

Q: Can I request a specific size for prints or artwork?

  • A: Absolutely! If you need a specific size for a print or artwork that’s not listed in the shop, please reach out to me, and I’ll do my best to accommodate your request.

4. Payment and Pricing

Q: What payment methods do you accept?

  • A: I accept major credit cards (Visa, Mastercard, American Express), PayPal, and Stripe. All payments are securely processed through trusted third-party payment gateways.

Q: Do you offer payment plans for larger purchases?

  • A: Yes, I offer flexible payment plans for larger or commissioned pieces. If you’re interested in splitting payments, please contact me before purchasing to discuss the available options.

Q: Are there any additional fees for international orders?

  • A: International customers may be subject to customs duties or taxes imposed by their country, which are not included in my shipping fees. Please check with your local customs office for details.

5. Licensing and Collaborations

Q: Do you license your artwork or surface patterns?

  • A: Yes, I am available for art licensing. If you’re interested in licensing my work for products, fabric designs, or other purposes, please reach out to me to discuss terms and opportunities.

Q: Are you open to collaborations with brands or designers?

  • A: I love collaborating with other brands and designers! Please feel free to contact me with your ideas, and we can explore potential collaborations.

6. General Questions About Your Brand

Q: What inspires your artwork and designs?

  • A: My work is inspired by my life in Japan, nature, cultural traditions, and my passion for sustainability. I love blending these influences into vibrant, playful designs that evoke joy and creativity.

Q: Do you offer workshops or tutorials?

  • A: Yes, I occasionally offer in-person workshops in Japan and online tutorials. Stay updated by subscribing to my email list or checking my website for upcoming events.

Q: How can I stay updated on your latest collections and releases?

  • A: You can stay updated by subscribing to my email newsletter, where I share updates on new collections, special promotions, and behind-the-scenes insights. Follow me on Instagram and Pinterest for more daily inspiration and announcements.

7. Digital Products

Q: How do I download my digital product?

  • A: After purchasing a digital product, you will receive an email with a download link. Simply click the link to download your file. If you experience any issues with the download, please contact me for assistance.

8. Email Newsletter and Contact

Q: How do I join your email list?

  • A: You can sign up for my email list via the form on my website. As a subscriber, you’ll receive exclusive updates on new collections, upcoming workshops, and special promotions.

Q: How do I contact you for further questions?

  • A: If you have any questions that aren’t covered here, please feel free to contact me at ashley@ashleyrodriguezreed.com and I’ll be happy to assist you.